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  • The MicroGuide to Process and Decision Modeling in BPMN/DMN: Building More Effective Processes by Integrating Process Modeling with Decision Modeling
    The MicroGuide to Process and Decision Modeling in BPMN/DMN: Building More Effective Processes by Integrating Process Modeling with Decision Modeling
Friday
May172013

Process Interactions in Orchestrations and Choreography  

We have common definitions for process, business rules, operational decisions, business events and other things that are important to process modeling. And, I have mentioned my favorite ones (here). But we frequently ignore one of the very important aspects of process modeling: interactions. Fingar and Smith mentions in ‘Business Process Management, the Third Wave' that an interaction is the use of process desktops that allows people or participants to interact with the process. This includes workflow emphasizing assignment, task management and form-based data entry.  So, interactions gave rise to the idea of task oriented process instances that are started by a form. We see this in today’s process monitor and task list in most BPM suites. A form is a completed interaction that spawns an instance. This was, arguably, a new concept in 2002.


The BPMN 2.0 specification (here) also delves into the concept of interactions. Section 10.1 says that a public process represents the interaction between a private business processes and another processes or participants. The interaction is the glue. In the specification, human interactions are a type of task with human involvement. Manual and human tasks have particular icons in BPMN that indicate that human involvement is required to complete the task. See the two figures below.

 

The Human Task &  Manual Task

Remember: a manual task is a task that is expected to be performed without the aid of any digitized business process. An example might be the nurse delivering medication to a patient. This is contrasted with a user task which is performed with the assistance of a software application or is scheduled through a task list manager. An example would be the approval of a request or deciding a proposition.

Interactions are critical to the concept of choreography. A key characteristic of choreography is that it is an activity representing an interaction between two parties rather than a unit of work. According to Dumas, "The Fundamentals of Business Process Management”, the interaction can be one-way, where a message is exchanged or two-way, where messages exchanged bring a return message. Each message has an initiator and a recipient. Indeed, the BPMN spec states that "choreographies formalize way business participants coordinate interactions. This gives rise to the 'conversation' shape center defined in the spec.

In Wikipedia the interaction is defined as ‘a kind of action that occurs as two or more objects have effects upon one another’. This is fundamental in the concept of the business process.

Thursday
May022013

White Space in the Standards: Business Rules, Data and Process Modeling in BPMN

According to the Specification (here), BPMN is constrained to support only the concepts of modeling that are applicable to Business Processes. This means that other types of modeling done by organizations for business purposes is out of scope  for BPMN. Therefore, the following are out of the scope of the BPMN specification:

  • Definition of organizational models and resources
  • Modeling of functional breakdowns
  • Data and information models
  • Modeling of strategy
  • Business rules models

Since these subjects are critical to Business Processes, the relationships BPMN is supposed to be evolving. We also know that operational decisions need data to decide, so at this point BPMN is incomplete with respect to creating executable business processes. An executable BPMN diagram might be more complex — it is inadequate to create an executable specification.

BPMN has a data shape, the data object. A data object is a rectangle with the upper right corner folded over, as shown here:

The text label for a data object can be found underneath the shape.  Often the current state of the data object is shown as an attribute shown in brackets under the text label.  As the diagram progresses, the state of the data object can easily be read, as displayed in the Figure below.

Figure: Use of data artifact shapes.

As with the text annotation, the association line attaches the data artifact to another shape. Data Class shapes can be associated with tasks, gateways, events, sequence lines, or message lines.  In message flow, data objects portray the “payload” or content of messages.  

The use of data objects is optional.  Some diagrams may concentrate on flow, while others show the complete details Data artifacts do not directly affect the sequence flow or message flows.  Data objects provide additional information, some of it reflected in the XML schema, without changing the basic behavior of the process.  For instance, the Data Object elements can optionally reference a DataState element, which is the state of the data contained in the Data Object. The data object can detail the metamodel’s XML particularly with a ‘callableElement’. Uses the following additional elements:

  • ioSpecification,
  • inputSet,  
  • Data Input,

The data input and output are detailed in the purchase order approval example above. When a BPMN editor draws a Data Association to an Activity or Event it should generate this supporting invisible substructure.

As mentioned, the specifications are naive with respect to the origin mutation and alteration of data attributes. I've always maintained that this is the realm of business rules (mostly). That business rules through examination of data in order to decide Bolivian conditions controls specific aspects of operational decisions. Some of that data exploration includes analytics such as regressions, projections, and other techniques.

I believe the BPM industry needs to progress on standards with respect to business rules: the representation how they use things like Business Objects expressed in UM, and other expressions of the operational aspects of the business process. The BPMN specification pretty much admits weakness in this. So, even with the data input and output elements of BPMN, more needs to be done in order to specify a business process in a way that does not very important code aspects. The OMG spec on business rules (PRR) seems to be moving very slowly and it doesn't offer a clear connection to the process modeled by BPMN.

Tuesday
Sep182012

Advanced Business Rules Capabilities Address Complex Challenges

At Software Innovations, we have added some interesting new customers including Green Charge Networks and Prosper Software. In addition to other projects that we cannot mention, these development shows how Visual Rules, modeling approach can solve complex challenges in our Big Data, highly dimensional, customer-focused social ecosystem.

 

The Juila set is a highly recognizable symbol for complexity as develops in the study of fractals and chaos.

From our discussions on the internet of things ( and here) and other developments, we know that today’s world of mobile-networked-social media presents new opportunities for business models and customer engagement. Example models include freemium where a service is provided free of charge, but a premium is charged for advanced features. Another style is gamificationwhere game thinking is applied to non-game applications to encourage people to adopt them. These seemingly simple, yet powerful concepts often require deep layers of implementation business logic.

This ecosystem is also being extended by sensors and edge devices in the IOT. For instance; heart monitors provide data to doctors, or fitness appliances through ordinary smart phones. Sensors on bicycles provide detailed data. These products are a visible outgrowth of the internet of things and services (IoTS); yet, to create applications one must leverage the extreme granularity of this.

In addition to the exotic, new world of the IoTS, traditional data sources have exploded in granularity and accuracy. Most of the decisions of the inputs into the operational decision include time based vectors of:

  • Location, derived GIS stored locations, and proximities
  • Awareness of proximal individuals and groups of individuals,
  • Edge device feeds, heart rate, temperatures, video, weather

Emerging business models use applications: mobile, cloud and on-prem, to operationalize decisions. The decisions will tell customers what to do or make decisions- this is critical.  This means that companies must make effective use of this highly dimensional and time dependent data, often in nearly real-time. To achieve their objectives in this new world, these business require perception of environmental elements with respect to time and/or space or situational awareness.

The complexity arises in problems areas when ordinary, yet challenging business rules areas such as consumer retail and end-use applications, security command and control, complex financial transactions, and products with highly hierarchical catalogs, are combined with real time motions of people, vehicles or traceable financial instruments. The characteristics of this might include large, time dependent vectors of business objects. In this highly dimensional area, each data point exists in the time-location space defined by its attributes and by its relative relationship to all other time-location data points. That relationship is the domain of business rules and the pivot points for the decisions that we are describing.  In this realm, the goal of the decisioning and operational decision algorithms is to assign the data point to membership in the most appropriate cluster—even as the subject is in flight. Business Object Data Collections can be linearly separable or non-linearly separable. We have found, particularly these data are often arranged in a vector that must be efficiently traversed.

The company building applications in this complex, operational world faces the dilemma of hand codding solutions or using visual modeling paradigms. These problem often entail an huge number of logic steps with the need to make subtle changes at deep levers. At Bosch Software we believe that only the latter is sustainable.

In our experience, visual metaphors are mandatory for solutions in this ultra-complex, highly evolving world. The business analyst must be able to use their intense focus on business aspects while the technical teams provide a mastery of the technical aspects for a seamless transfer of logic changes. As a demonstration of this, visual rules, business modeling has recently solved problems in these domains:

  • An athletic consumer products company seeking to operationalize decisions about fitness equipment
  • A company with an innovative financial model built a multi-dimensional, dynamic pricing engine
  • A financial institution created dozens of credit score cards, each with over 90 equations and 190 dimensions.

In solving these problems for many customers we have learned the following:

  • Complex dimensional decisions can only be understood when they are ‘chunked’ into simple visual metaphors, otherwise business analysts get lost in code or simply give up.
  • Visual paradigms including decision graphs, decision tables, state-transition diagrams and composites of these are the only way to quickly solve these challenges.
  • Because they cannot traverse and filter vectors of business objects, Decision table-only approaches tightly constrain the type of problem that can be modeled and miss important dimensional aspects of these classes of problems.

In Summary, business operating in this new realm should expect change and build methods that create the proper agility.

Sunday
Jul082012

Messages and Sequences in a ‘Requesting Feedback’ Process

In a linked-in question on the BPMN group, Lotfi Al-Hussami posed a basic modeling problem in BPMN. Quoting here:

“As an example, we have the following process that we will call "Get feedback":
- A company X "Send forms" to people by e-mails
- People fill forms, so every person receiving  the message "Fills form"
- Company X "Process forms"

At first glance this looks like a pretty simple problem to solve, as shown in the process below. If the process merely prepares the correspondence then our process, ‘get feedback’ will handle the messages as shown below: 

 

So the location of the intermediate event is dependent on what level the process is responsible for the messaging. Strictly reading the name of the first subprocess in our example the first example is probably most correct. Also, we are using the external black-box pool to denote the customer.

The Survey Pattern

In many cases, organizations want to aggregate feedback. Sometimes a process gathers data from an unknown number of participants. The process requirement wording might be:

  • Request feedback from at least %20 of the customers.
  • A minimum of 20 participants are required for the class to be scheduled.

The process does not know the number of instances of an activity at run-time. We can use a survey pattern when we don’t know how many responses or instances of an activity happen. Here the process must wait until all instances are completed. Then other activities start. Often, while some activities execute or are completed, new ones might be created- your process might ask for more responses. This

A Survey Process

The figure below presents a model of the survey, marketing or feedback scenario. In the example an email form invites a response from customers in the process. The loop awaits a satisfactory response, as determined by a decision. Here is a short description of the process:

  1. An incoming message starts a survey. The ‘email Recipients’ task send email to a mailing list.
  2. The survey process loops for incoming email. The results of the survey are tallied by the ‘survey decision’ activity, which calls business rules that decide the adequacy of the survey.
  3. A gateway decides if the survey results are satisfactory. Usually the gateway is optional. BPM tools specify the looping conditions.

 

The black box pool shows a notation, verticle bars, for multiple customer participants.

Other examples of the usages for this pattern include:

  • Getting bids for work from multiple trading partners,
  • Awaiting the delivery of multiple shipments from vendors to a facility before completing a process.

The multi-participant pools should be displayed in this case. You assign this pattern when the process must respond to multiple unknown quantities of events.

The elements of the pattern are:

  • A request from multiple sources by email, messaging, html or other sources
  • A loop that awaits the arrival of information from these sources
  • A decision to approve the survey and business rules for this decision: a call to the rules engine to decide when the survey response is satisfactory.

A process that receives the request and loops between the approver and requestor until the approver is happy with the request.

Cardinality is the Key

Returning to Mr. Al-Hussami example, process-oriented thinking should focus the requirements on a single instance of an interaction. So, a single survey form should be met by a single process response. We can compose a working, single-person survey into a more powerful pattern, such as the pattern that we have described here. When you are working with process requirements in BPMN, verify that you are thinking in terms of the singular entity, and then build your requirements from there.

 

Tuesday
Jun122012

Starting Processes Multiple Ways in BPMN

In BPMN 2.0, there are several ways to start processes with multiple events. There is a ‘multi-start’ event which looks like this:

 

Because they are abstract, multiple events can be hard to understand. Generally, a multiple event is "shorthand" notation for multiple events triggering a process. Triggers could include messages, timers, conditions, signals, escalations and other event types.

So, usually when a modeler is working with a requirement to start a process – multiple ways, we suggest the multiple-event gateway.  With event based gateways, a path is chosen based on an event. For example, "web form" is a possibility. Also, there could also potentially be no response at all. The Figure below shows an example of handling all three of these events from one gateway.

 

Multiple events on a event based exclusive gateway

The event-driven exclusive gateway can come in the start of a process, or in a sequence as an intermediate shape. When the gateway is at the start of the process, the event shape inside the diamond is the start multiple start event (single thin line). The figure shows the use of the intermediate, event-driven gateway after an ordinary start of a process.  The BPMN2.0 spec also has a starting form with a single thin circle at the center. We end the pattern with a data-based exclusive merge because with the ‘exclusive’ type of the multi-start gateway.

There is also an inclusive form of the event-gateway, but that is the topic for another conversation.